1) Right of withdrawal
According to the provisions of Legislative Decree n. 206 of 06.09.2005 (so-called Consumer Code) and in particular the provisions of Section II, Chapter I, Title II, Part III, the Customer has the right to withdraw from the contract concluded online without any penalty and without specifying the reason, in the ways and conditions listed here: the right of withdrawal is exercised by sending, within 10 working days from receipt of goods, a written notice by registered letter with acknowledgment of receipt addressed to: Poliscultura Via San Martino, 127 46049 Volta Mantovana. The communication must contain the reference of the order and the products to be returned and the indications on how to reimburse the expenses incurred (money order, bank transfer, etc.) and any bank details. The articles must be returned by the customer intact, at the same address used for the registered letter. As soon as the goods have been received and the integrity verified, we will credit the cost of the returned items (according to article 67, paragraph 2 of the legislative decree above) “the substantial integrity of the good to be returned is an essential condition for the exercise of the right of withdrawal “.

2) Exclusion of the exercise of the right of withdrawal
According to the provisions of Legislative Decree n. 206 dated 06.09.2005 (the so-called Consumer Code) and in particular the provisions of Section II, Chapter I, Title II, Part III, art. 55 paragraph 2 “the Customer can not exercise the right of withdrawal referred to above in the case of supply of goods that by their nature can not be returned or are liable to deteriorate or expire rapidly”.

3) Irrevocability of the order
The purchase order of the products made by the Purchaser is irrevocable for the Purchaser, subject to the right of withdrawal provided for in point 1).

4) Prices and yield
Prices are I.V.A. included and for goods delivered ex-address specified by the buyer at the time of purchase, including standard packaging and special packaging for any order of bottles, but excluding any ancillary costs that remain charged to the customer upon collection of the goods, such as for example, the cost of customs clearance of non-predeterminable products for orders coming from outside the European Union, unless otherwise specified in writing at the time of acceptance of the order. The agreed prices refer to these general conditions of reserves the right to change the price list without notice.

5) Terms and methods of acceptance and delivery
Poliscultura can not be held responsible for the non-acceptance of an order or for the failed or delayed supply of products subject to the same, being both acceptance and execution of the order specifically subject to the availability of products ordered as well as absence of circumstances that may affect the retrieval of the same or to find them promptly. This includes, by way of example, in addition to the causes of force majeure and unforeseeable circumstances, circumstances such as strikes, riots, labor unrest, lack of raw materials, which may prevent or delay the manufacture or delivery of products. The Purchaser undertakes to exempt Poliscultura from any liability, expressly waiving the request for damages due to failure or delayed acceptance of the order, or for failure or delayed delivery of the products covered by an already accepted order. The delivery of the products is deemed to have occurred at the time of translation to the Carrier, ceasing at that time for all risks related to the materials sold. delivers the ordered products to the address indicated during the registration process.
Deliveries are made from Monday to Friday, except for holidays within 10 working days from the order date. To avoid inconvenience, please communicate a telephone number and an address where there is always someone who can pick up the goods. makes its deliveries through the BRT courier (unless otherwise indicated)

6) Complaints of the purchaser carefully checks the products at the time of shipment, so any damages or faults must be challenged to the Carrier upon collection of the goods. Any defects found not deriving from transport must be notified in writing to within 8 days of discovery. In the event that the package, at the time of delivery, shows signs of tampering or obvious liquid leaks and / or presumed such, please accept the goods with the following wording on the courier’s note “accepted subject to verification of the content “.
Then, at the opening of the package, should there be any break, please contact us via email at in**@bl*****.it will examine the complaint within a reasonable time and, if it is well founded, will send the Purchaser the missing or damaged parts.

7) Returns
Any returns, beyond the period provided for by the Right of Withdrawal referred to in point 1), must be authorized in writing by and delivered, free of charge, to Poliscultura via san martino, 127 – 46049 Volta Mantovana (MN) – italy

8) Technical data of the products
Measurements, weights and technical data of the products as illustrated in the prospectuses or catalogs must be considered indicative and not binding in the detailed specifications.

9) Disputes and jurisdiction
For any legal controversy, according to the regulations in force, the competent court is that of residence of the consumer, if located in the territory of the state.

10) Information on the processing of personal data
Pursuant to art. 13 D. Lgs 196/2003, “Code regarding the protection of personal data”, we inform you that the personal data you provide will be processed by Poliscultura

1. Definition of treatment
The processing of personal data that we intend to carry out may consist in the collection, registration, organization, storage, processing, modification, selection, extraction, comparison, use, interconnection, blocking, communication, dissemination, deletion and destruction of data and images supplied by you, or in the combination of two or more of these transactions.2. Purpose of the processing

The personal data you provide are processed to provide for the accounting, administrative and tax obligations related to the management of ordinary business relationships, our economic activity and contractual relations with you.

3. Methods of processing

The data will be processed in a lawful manner, according to correctness, so as to guarantee its security and confidentiality; the data processing may be carried out using paper, computerized and telematic means, also through the Internet.

4. Rights of the interested party

In relation to the processing, the rights as per art. 7 (rights of access to personal data and other rights) of Legislative Decree 196/2003, and in particular the rights to obtain from the Controller confirmation of the existence or not of your personal data and communication in an intelligible form; to have knowledge of the origin of the data, as well as the logic and the purposes on which the treatment is based; to obtain the cancellation or blocking of data processed in violation of the law, as well as the updating or, if there is interest, the rectification of data; to oppose the processing for legitimate reasons; to oppose the processing of data concerning you for purposes of commercial information, sending advertising material, direct sales or interactive commercial communication.

5. Categories of the subjects to whom the data will be communicated

The data in question can be communicated:

– to external subjects appointed by us for the fulfillment of fiscal, management and administered obligations, linked to the ordinary development of our activity;

– to banks, financial institutions and other subjects to whom the transfer of such data is necessary for the performance of our activities in relation to the fulfillment, on our part, of the contractual obligations in relation to you;

– to public authorities and administrations for the purposes connected with the fulfillment of legal obligations

6. Mandatory or optional nature of the provision of personal data and consequences of refusal to provide
The provision of data for the purposes referred to in paragraph 2 is optional but instrumental to provide you with any information inherent to the activity of Poliscultura, and therefore any refusal to provide data for such purposes will result in the impossibility for the company underwritten to achieve the purposes for which they were collected.

Furthermore, it is specified that, pursuant to art. 24 let. d) Legislative Decree 196/2003, consent to the processing of data, even for the same purposes referred to in paragraph 2, is not required by law where it is a matter of providing data relating to the performance of economic activities.

The Data Controller of the data in question is Blitzen, a trademark of Poliscultura based in via san martino, 127 46049 Volta Mantovana


E-mail: in**@bl*****.it

Telephone: 0376 83291